❓ FAQ

My order hasn’t arrived yet — what should I do?
Delivery windows are counted from the shipping confirmation date.

• U.S. orders: Monthly shipping may take longer; you will receive tracking info once shipped.

• Other regions: Contact us at support@paperyshop.com if your order hasn’t arrived within the expected timeframe.

Do you accept returns or exchanges?
Due to the nature of our products (paper goods and made-to-order items), we do not accept returns or exchanges.
If you receive a defective or incorrect item, email us within 7 days at support@paperyshop.com and we’ll resolve it on a case-by-case basis.

🌐 Customs, Duties, and VAT

• Costa Rica: Domestic orders do not incur duties.

• United States: Shipping prices already include all applicable fees (DDP).

• International: Customs rules vary by country. Any applicable duties or taxes are the customer’s responsibility.

If a parcel is refused by customs, a refund will be issued minus shipping costs and a 5% restocking fee.

General guidelines:

• Orders consisting solely of stickers or flat paper items sent via regular mail typically do not incur taxes.

• Orders containing larger or parcel-type items may be subject to import taxes depending on the destination country.

• It is the customer’s responsibility to be aware of local import regulations before placing an order.